Fulton Bank adds enhanced services for deaf and hard of hearing customers

Fulton Bank recently added enhanced services for deaf and hard of hearing customers. It connects them with employees trained in American Sign Language. (Donna Rovins – MediaNews Group)
 The services connect those customers with representatives trained in American Sign Language

Nearly 16% of Americans 20 years and older have some level of hearing loss, according to the National Council on Aging. That percentage increases to 31% among people 65 and older and 40% of those over 75 years old.

And, the National Council on Aging reported, hearing loss is on the rise and expected to nearly double by 2060.

Lancaster-based Fulton Bank, which has locations in Delaware County, is addressing the needs of its customers who are deaf or hard of hearing in an innovative manner.

Fulton in February launched a service that gives those customers access to a channel that connects them directly with a customer service representative who is fluent in American Sign Language.

Customers banking remotely can connect to the service through the Contact page of the bank’s website. The link takes them to a live video conversation during business hours, or allows them to leave a video message after hours.

Customers visiting a brick-and-mortar location can scan a QR code on site and use their mobile device to connect with a sign language interpreter who will facilitate communication between the customer and staff at the bank location.

Read on at https://www.delcotimes.com/2025/03/25/fulton-bank-adds-enhanced-services-for-deaf-and-hard-of-hearing-customers

 

DAD Board Meeting (Zoom, Saturday, March 29, 2025)

Meeting Reminder clipart

Time: 10am

Zoom registration link
https://us02web.zoom.us/meeting/register/pSFVGWH5TO-Yc0PWadGxqQ

DAD Note: A ‘hybrid’ location to meet in person may be setup at Appo (Middletown) Library if needed.  Let Feta (President) know if you want to attend so that we can make sure we have room since the smaller rooms max out with 8 people while the bigger rooms can hold more if necessary.  No guarantees if a room is available.